Amy Gaylord will speak on a webinar titled, "Workplace Civility - Why You Gotta Be So Rude," presented by the National Public Employer Labor Relations Association (National PELRA). The interactive session will confront bad manners in the workplace, discuss effective workplace communication, tackle solid conflict resolution practices, provide tools for communication breakdowns, and offer tips for fostering a positive environment at the workplace. The National PELRA provides professional development, networking, and advocacy services to Labor Relations & Human Resources professionals, so that public sector employers may deliver the most efficient and effective services to citizens and taxpayers.