Matt Steinberg welcomes David Sherwyn, Professor of Law at the Cornell University School of Hotel Administration & Director of Cornell’s Center for Innovative Hospitality Labor & Employment Relations, to discuss many of the cutting-edge employment law/HR issues currently facing the hospitality sector. Among other things, Matt and David cover: (a) the various legal, business, and operational questions surrounding “tipped” workforces; (b) the overlay, if any, between tipping and harassment, and the future of tipping generally; (c) why innovation and technology is continuing to disrupt the hospitality sector and redefine the nature of hospitality work; (d) the United States Supreme Court’s recent Epic Systems decision (upholding mandatory arbitration and class action waivers) and why David believes strongly that, for both employers and employees, non-class arbitration is preferable to litigation; and (e) best practices for all employers based upon lessons learned from the hospitality sector.